Delivery & Returns
BREXIT – INFO FOR OUR EU CUSTOMERS
On the 1st January 2021 the UK left the EU. In accordance with the deal, EU customers purchasing from our online shop will no longer be charged UK VAT (20% rate). Instead, they will be charged the relevant VAT / TAX on the goods when they arrive at their destination. Thank you for your patience and understanding.
For more information on this please click here.
Please be aware that we are compliant with the Verpack-G Packaging Law in Germany.
We offer Free Shipping on all UK orders over £35.00
Our international shipping prices are permanently reduced for orders over 500g – please see prices below.
DELIVERY INFORMATION
Delivery within the UK is either Royal Mail 1st Class Post or via courier. Courier delivery requires a signature, and will be delivered within 48 hours from shipping confirmation.
Prices for Europe and the Rest Of World are sent via Royal Mail Airmail Post Tracked and Signed. Please be aware that if you are ordering outside the EU, you may be charged customs fees before your order is delivered. However, as you will not be charged the 20% VAT that UK and EU customers pay, in most cases things tend to cost about the same.
Please also be aware that our website does not process orders over 2 volumetric kgs. If the items in your basket are displaying no shipping option, then it will be because they are over 2 volumetric kgs. please either split your order into two separate orders, or pop us an email and we will be able to process your order via PayPal. Thanks.
All in stock products are dispatched within 48 hrs Monday to Friday. If the product is out of stock, then we will need to process / spin up another batch for you. If this is the case then we will contact you to advise you of the earliest delivery date. For any very urgent orders or queries please email or phone us. Thank you.
If you are ordering online then the P&P charges will be calculated for you and added when you check out. If you are ordering by post or email please be aware that we will add the appropriate charge to your order.
DELIVERY PRICES – all calculated on volumetric weight
STANDARD DELIVERY in the UK …
Large Letter = £2.00
Up to 200 g = £4.00
Up to 1 kg = £5.00
Up to 5 kg = £8.00
Large Letters are flat parcels, so orders with just Annuals and/or shadecards.
Mainland UK items over 200 g will be sent via 48 hour courier (Parcelforce). Items under 200g (and non mainland UK) will be sent via Royal Mail 1st class Post.
DELIVERY in the EU … sent via Royal Mail Airmail Post Tracked and Signed
Large Letter = £4.50
Up to 200 g = £9.00
Up to 500 g = £11.00
Up to 1 kg = £6.50
Up to 2 kg = £8.00
Large Letters are flat parcels, so orders with just Annuals and/or shadecards.
Please either split your order into two or contact us via phone (+44 (0)1598 752490) or email ([email protected]) to arrange postage if you would like to place an order over 2 kgs.
DELIVERY to USA … sent via Royal Mail Airmail Post Tracked and Signed
Large Letter = £6.00
Up to 200 g = £12.00
Up to 500 g = £16.00
Up to 1 kg = £11.00
Up to 2 kg = £14.00
Large Letters are flat parcels, so orders with just Annuals and/or shadecards.
Please either split your order into two or contact us via phone (+44 (0)1598 752490) or email ([email protected]) to arrange postage if you would like to place an order over 2 kgs.
DELIVERY to Rest Of World … sent via Royal Mail Airmail Post Tracked and Signed
Large Letter = £6.00
Up to 200 g = £12.00
Up to 500 g = £16.00
Up to 1 kg = £10.00
Up to 2 kg = £12.50
Large Letters are flat parcels, so orders with just Annuals and/or shadecards.
Please either split your order into two or contact us via phone (+44 (0)1598 752490) or email ([email protected]) to arrange postage if you would like to place an order over 2 kgs.
RETURNS
If you are unhappy with your purchase for any reason, please return the goods to us (unused and in saleable condition) within 28 days of receipt, for exchange or full refund, stating your reason for return.
Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.